Media Engine

Supercharging the Internet Experience

The C3 Media Engine provides locally-based processing, content storage, content caching, user authentication, user management, content delivery and streaming, advertising insertion and reporting.

C3•ME can run on dedicated type-approved hardware or as a virtual machine or set of services on existing hardware.

For scale, resilience and load-balancing, multiple instances of the C3•ME can be run on single/multiple hardware units.

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Connection Engine

Smart Authentication & Backhaul Optimisation

The C3 Connection Engine provides adaptive bandwidth management and highly flexible per-user and per-session bandwidth allocation and data budgeting.

Working with the Media Engine, the Connection Engine ensures that the available backhaul is as optimised as possible.

In addition the C3•CE manages connection to alternate networks (such as station/depot WiFi) for upload/download for bulk onboarding and o oading of content, metadata and logs.

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Customer Experience

Immersive & Compelling Customer UI/UX

Customers connect to the C3 service via WiFi and engage with the C3 Customer Experience via a standard Web Browser and/or via an App.

The user interface is built on C3’s market-leading mobile content and Ui/UX and it can be tailored to suit the TOC’s branding and visual identity requirements.

Our philosophy is to deliver the right experience to the right user, at the right time - hence all content and services can be delivered via the built-in web browser on the user’s device.

In the case of in-app delivery, C3 can either provide full App development or work with 3rd party developers to easily integrate the C3 elements into other apps.

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Content Management System

Online Multi-User Editorial Publishing Platform

Naturally the C3 platform comes with a powerful yet easy-to-use Content Management System, C3•CMS.

The CMS allows for integration of 3rd-party feeds (eg. news, travel updates, TOC messaging etc) as well as ingestion, tagging, preview and publishing of all forms of content to the C3 Customer Experience.

The C3•CMS ingestion/encoding process has been tested and quality-approved by leading content provision organsiations including Sony DADC, Swank Media and Hearst Magazines.

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Content Delivery Network

Robust & Secure Content Delivery Platform

Each C3 Media Engine is updated via our secure Content Delivery Network. The CDN intelligently allows for di erent types of Media Engine (on-vehicle, on-platform) to upload and download content and data via various methods, in near real-time and via batch schedule.

This means that on-vehicle mobile backhaul is only used for small content elements (eg. travel updates, disruption information) and station/depot WiFi is used for bulk upload/offload.

C3•CDS is security-approved for digital content provision by leading content providers including Hearst Magazines, Warner Music, Press Association, Sony DADC, Swank Media as well as TV and Film studios.

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Network Operations Centre

Realtime Systems Monitoring & Reporting

The NOC delivers full 24/7/365 monitoring and reporting across the entire C3 platform’s activities as well as “management dashboards” that provide near-realtime snapshot reports of overall system performance, connected users and content preferences.

C3•NOC provides 24/7/365 1st-Line support via Phone, Email and Web with a powerful TOC intranet which tracks issues, allows for rapid fault-resolution and ensures SLAs are adhered to.

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Data Management Platform

Streaming Multi-Part Data in Realtime

The C3 platform captures a significant amount of data about system use, passenger preference, content consumption, ad serving and a host of other feeds. In fact, the equivalent of around 3Gb of text every day.

This is all stored in the C3•DMP, using clustered Elastic servers for secure data storage, systems resilience, indexing and searching.

C3•DMP can output to TOC eCRM systems to provide a fully unified customer view, as well as feeding our own C3•IQ analytics.

C3•DMP accomodates the latest Data Protection laws and best practice, with on-shoring of data and encryption in transmission and at rest.

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Insight & Analytics

Turning Data into Passenger Intelligence

C3•IQ works with data-sets from C3•NOC and C3•DMP, along with full Google Analytics and other insight data from 3rd party content and advertising platforms.

C3•IQ provides valuable, realtime reporting to our TOC clients and integrates with our world-class market research and data analysis tools to enable cluster analysis, trend indentification and customer profiling.

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Content Filtering & Security

Friendly-WiFi & IWF Compliant Blocking

The ability to control access to the Internet is increasingly important for delivery of successful Transport WiFi services - both in terms of optimisation of the backhaul and the protecting passengers from inappropriate content or services

C3•eSAFE is a set of services which run locally within each Media Engine instance, working collaboratively and intelligently to block access to specified types of data or genres of web content. This protects backhaul (for example, we 'gracefully redirect' users to on-board content) and protects passengers (for example, we block content deemed to be age-inappropriate or off-brand) resulting in a fast and safe browsing experience.

Updated multiple times each day, C3•eSAFE has been approved by The Internet Watch Foundation and we're Friendly-WiFi compliant, ensuring safe access to the Internet for kids and adults alike.

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